Docs
  • Solver
  • Models
    • Field Service Routing
    • Employee Shift Scheduling
    • Pick-up and Delivery Routing
    • Task Scheduling
  • Platform
Start Free Trial
  • Timefold Platform
  • More information
  • Support
  • Contacting support

Timefold Platform

  • Basics
    • Introduction
    • Getting started
    • Scheduling API concepts
    • Platform concepts
    • Available models
      • Model catalog and documentation
      • Model maturity and versioning
      • Trialing Timefold models
      • Bring your own model
  • How-tos
    • Model and dataset management
      • Dataset lifecycle
      • Dataset details
      • Datasets overview
      • Dataset revisions with /from-patch
      • Configuration profiles and parameters
      • Maps service
    • Analyze
      • Insights
      • Comparisons
      • Experiments
      • Timefold Copilot
    • Manage tenant
      • Details
      • API Keys
      • Secrets
      • Members
      • Models
      • Webhooks (deprecated)
      • Notifications
      • Solve queue
      • Audit log
    • Manage user
      • Personal access tokens
      • Command palette
    • Job-oriented guides
      • Balancing different optimization goals
      • Validating an optimized plan with Explainable AI
      • Uncovering inefficiencies in operational planning
      • Responding to disruptions with real-time planning
      • Designing better routing plans with (just enough) traffic awareness
  • API integration
    • Before you integrate
    • Model API usage
    • Receiving model API results
      • Webhooks
      • Server sent events (SSE)
      • Polling
    • Handling changes to your planning data
    • Integration scenarios
      • Multiple environments and clusters
      • Data residency requirements
      • Air-gapped environments
    • Platform API usage
  • More information
    • Changelog
    • Feature requests
    • Pricing plans and capabilities
    • Self-Hosted
      • Self-Hosted vs. Timefold Cloud Platform
      • Installation instructions
      • Upgrade instructions
      • Troubleshooting
    • Support
      • Contacting support
      • Platform status
      • Troubleshooting
    • Trust
      • Risk profile
      • Product security
      • Data security
      • Legal and privacy
      • AI legislation compliance
      • Trust center

Contacting support

If you need help with the Timefold Platform, the Timefold support team is available by email. Send your question or issue to support@timefold.ai and the team will get back to you.

  • © 2026 Timefold BV
  • Timefold.ai
  • Documentation
  • Changelog
  • Send feedback
  • Privacy
  • Legal
    • Light mode
    • Dark mode
    • System default